For employers

Published

Industry

Customer support, client care Jobs in Nigeria

22

jobs

EMGE Resources Limited

Customer Service Representative

Lagos, Nigeria

1 day remaining

HR-EX Consulting

Customer Services & Front Desk Officer

Lagos, Nigeria

9 days remaining

Brainshare Technologies

Customer Service Specialist

Lagos, Nigeria

10 days remaining

Kadick Integrated Limited

Customer Helpdesk Team Lead

Lagos, Nigeria

2 months remaining

Mkobo Microfinance Bank

Customer Success Officer

Lagos, Nigeria

2 days remaining

EHA Clinics

Client Engagement Associate

Lagos, Nigeria

6 days remaining

TTC Mobile

Customer Success Manager (Remote)

Lagos, Nigeria

9 days remaining

Outsource Company Nigeria

Entry - Level Customer Care Agent

Lagos, Nigeria

2 days remaining

The People Practice

Customer Success Specialist

Lagos, Nigeria

2 months remaining

Get personalised job alerts directly to your inbox!

Moniepoint Incorporated

Customer Success Representative (Katsina)

Katsina, Nigeria

13 days remaining

Country / Region

Africa
Kenya
Uganda

Fuzu

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2024

Customer Service Representative

Closing: Apr 29, 2024

1 day remaining

Published: Apr 12, 2024 (17 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Requirements
  • Mass Communication, Sociology, Computer Science and other related field can apply.
  • Proven experience in CSR
  • Should preferably reside in Abuja
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Responsibilities
Requirements
  • Mass Communication, Sociology, Computer Science and other related field can apply.
  • Proven experience in CSR
  • Should preferably reside in Abuja
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Duties

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Tags

Customer support, client care jobs

Transportation, logistics, storage industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search